FAQ
Processing Orders
How long does it take to process my order before it ships?
Orders are typically processed within 1-2 business days. Once processing is complete, you will receive a shipping confirmation email with tracking information to monitor your order’s progress.
How long does it take for my order to be delivered after it has shipped?
Delivery times depend on your location and the shipping method chosen. Domestic orders usually arrive within 2-5 business days, while international shipments may take 10-20 business days. However, we don't offer international shipping at the moment.
What do I do if I entered the wrong shipping address?
If you notice an error in the shipping address, please contact us immediately. We can update the address if the order hasn’t been processed yet. Once processed, changes may not be possible, and you may need to arrange for the package to be redirected.
Shipping Times
How long does it take for my order to be delivered after it has shipped?
Delivery times depend on your location and the shipping method chosen. Domestic orders usually arrive within 2-5 business days, while international shipments may take 10-20 business days. However, we don't offer international shipping at the moment.
Do you offer expedited shipping options?
Yes, we provide expedited shipping options such as 2-day or overnight delivery. You can select your preferred shipping method at checkout, and additional fees will apply.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $99
Tracking Orders
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can use this information to monitor your order’s status on the carrier’s website.
What should I do if the tracking information is not updating?
If your tracking information isn’t updating, it could be due to delays or issues with the carrier. Please wait a few days and check again. If the problem persists, contact our customer service team for assistance.
I haven’t received my tracking number yet; when will I get it?
You should receive your tracking number within 24 hours after your order has shipped. If you haven’t received it by then, please check your spam/junk email folder or contact customer service.
Order Issues
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact our customer service team within 48 hours of delivery. We will assist you with a replacement or refund as needed.
How do I report a missing package?
If your package is missing, please check the tracking information and delivery details. If the package is still missing after the estimated delivery date, contact customer service for assistance.
Can I return items if I am not satisfied with my order?
For health and safety reasons, we do not accept returns of food or consumable items. However, if you are not satisfied with your order, please contact us, and we will issue a refund.
Delivery Locations
Can I ship to a different address than my billing address?
Yes, you can specify a different shipping address from your billing address during checkout.
Do you deliver to P.O. Boxes or APO/FPO addresses?
Unfortunately, we do not ship to P.O. Boxes because we do not use USPS for shipping. We can, however, deliver to standard street addresses and APO/FPO addresses. If you need assistance with a different shipping address, please contact our customer service team.
Do you ship to my country?
We currently only ship within the USA. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any questions or need further assistance, please feel free to contact our customer service team.
Customer Support
How can I contact customer service for shipping inquiries?
You can contact our customer service team via email or through our website’s contact form. Our team is available to help with any shipping-related questions or concerns.
What is your policy on lost or stolen packages?
We can assist with replacing lost or stolen packages only for customers who have purchased shipping insurance at checkout. If you opted for insurance and your package is lost or stolen, please contact us, and we’ll help you with a replacement. If shipping insurance was not purchased, we recommend contacting the carrier for further assistance.
How can I update my shipping preferences or address?
You can update your shipping preferences or address by contacting customer service before your order is processed. If the order has already been shipped, changes may not be possible.
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